Lucky Rentals – Terms and Conditions 2012
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All tariffs are in New Zealand Dollars (NZ$) and are inclusive of New Zealand Goods and Services Tax (GST). Hours of operation are 8:30am to 5:00pm, 7 days a week. Lucky Rentals is closed on the 25th of December (Christmas Day) and the 1st of January (New Years Day). Drivers requirements and licence No special licence is required to drive our campervans in New Zealand. All drivers must hold a current and valid drivers licence at the commencement of the hire and the license must not expire during the hire period. An international or country of origin licence is acceptable however if the licence is not in English format, then an international drivers licence or certified translation is also required. No minimum or maximum age restriction applies. Minimum hire periods and one-way hires For a hire commencing and returning to the same location there is a minimum hire period of five (5) days. For a hire commencing and returning to a different location there is a minimum hire period of ten (10) days . Daily hire charges The daily hire charges are calculated on a per calendar day basis, not a twenty-four hour day basis. Deposit and payments To secure the booking a non-refundable deposit of NZ$100 is required. This deposit will vary if booked through an agent. The remaining balance is payable upon collection of your vehicle. If the hirer cancels the booking prior to collection then the cancellation policy will apply. Credit cards Our preferred payment methods are by credit card or cash (in NZ$). Lucky Rentals accepts Visa, MasterCard, and American Express. A surcharge fee of 2.0% on all Visa and Mastercard transactions and 5% on any American Express transactions applies. Lucky Rentals requires a credit card to be used as a bond on all rentals agreements and this must be the credit card of the main hirer unless prior arrangements have been made. A cash bond can be used however this will be the insurance excess or a minimum of a NZ$250. Your credit card details or cash bond will be retained by Lucky Rentals to be used as a bond for up to 28 days following the conclusion of the hire. Your credit card may be charged in accordance to these terms and conditions for any accidents/damage to the vehicle, and any extra costs relating to refilling fuel, excess cleaning, emptying of the toilet and wastes tanks, traffic infringements and fines, smoking, loss or breakage and any related surcharges. Cancellations Please note that your deposit is non-refundable. Further cancellation fees are as follows: Cancelled 1 – 10 days prior to pick up 50% of the rental (including accessories and insurance) is payable to Lucky Rentals and/or the booking agent. Cancelled on the day or no show 100% of the rental (including accessories and insurance) is payable to Lucky Rentals and/or the booking agent. Amendments If an amendment is made to the hire dates within 10 days prior to collection or during the hire, no refund will be made if the length of the hire is decreased (that is, the rental will be charged at the number of days originally booked). If the hirer wishes to extend the rental whilst on hire, they must first obtain authorisation from Lucky Rentals. Any extension is subject to fleet availability and Lucky Rentals will advise of the additional cost. Failure to obtain authorisation (i.e. a late return) will result in the hirer being charged their daily rate plus an additional NZ$200 for each day. If the hirer wishes to change the pick up or drop off location after confirmation of the booking, or during the hire period, authorisation from Lucky Rentals must be obtained. Subject to the change being approved, an additional charge of NZ$750 may apply. If the vehicle is returned early for any reason there is no refund available for the unused portion of the hire. Road user charges Road User Charges apply to all diesel vehicles and are payable by the hirer to Lucky Rentals. Road User Charges will be calculated and collected at the end of the hire and are based on the kilometres travelled during the hire. The hirer is liable for NZ$5.70 per 100km traveled. The hirer is not responsible for the Road User Charges if Sure Thing insurance is selected. Fuel All vehicles are supplied with a full tank of fuel and accordingly, all vehicles must be returned with a full tank of fuel. If the vehicle is returned without a full tank of fuel, the hirer is liable for the cost of the fuel, plus a fee of NZ$25. Extra fees
Traffic infringements and fines All traffic infringements and fines (including freedom camping infringement fines) are the responsibility of the hirer. Lucky Rentals will charge the hirer’s credit card the cost of the fine, plus a processing fee of NZ$50 in the event notification of an infringement or fine is received from a relevant authority. In the circumstances of credit card failure, or no credit card is supplied, Lucky Rentals reserves the right to pass on the hirer’s details to the relevant authority. |
Insurance Lucky Rentals does not deduct the insurance excess (bond) from your credit card, but merely hold the authority to deduct it as per these terms and conditions. The liability for accidents / damage is applicable to the hirer regardless of who is at fault. If the hirer is not at fault, and the third party admits liability, then a refund will be processed upon receipt of payment from the third party. Insurance does not cover the hirer’s personal belongings. The hirer is fully liable for any damage to the hired vehicle or third party property if:
Insurance options There are three levels of insurance excess options available to the hirer. Please be aware that once an excess reduction option is selected and confirmed with Lucky Rentals, the cost of the excess reduction option is non-refundable. “The Gambler” Our rates include standard vehicle insurance with an excess of NZ$2000. There is no extra cost. “On the Fence” The hirer can choose to pay an additional NZ$10 per day (to a maximum of fifty (50) days) and reduce the insurance excess/bond to NZ$1000. “Sure Thing” The hirer can choose to pay an additional NZ$20 per day (to a maximum of fifty (50) days) and reduce the insurance excess/bond to NZ$0 ($nil). Sure Thing Insurance includes the following:
Mechanical faults The hirer shall take all reasonable care to ensure that the vehicle is properly maintained during the hire period. This shall include daily checks of the oil, water and batteries. The vehicle is covered by 24 hour Automobile Association (AA) road-side assistance. If the vehicle has any mechanical failures these problems must be reported to the Lucky Rentals as soon as possible in order to give Lucky Rentals the opportunity to rectify the problems during the rental. The hirer is not entitled to any refund unless Lucky Rentals has been advised of the problem, and has been given the opportunity to rectify the situation. Lucky Rentals does not accept any liability for any claims made at, or after, the point of drop off. A refund can be requested from Lucky Rentals if the breakdown has directly caused a delay in travel in one location of 48 hours or more. Lucky Rentals is not liable for any delay in repair caused by the breakdown occurring on a weekend or public holiday. Equipment faults The failure of accessories such as the microwave, fridge or heated towel rail do not constitute a breakdown. Due to the nature of such accessories, Lucky Rentals will endeavour to facilitate on-road repairs, however should the repair not be possible or fail the hirer is not entitled to a vehicle change or refund. Refunds Any potential refund for the breakdown of the vehicle or cancellation of hire is limited to the daily rental rate of the vehicle for each day. This limit is for all costs incurred by the hirer and for the avoidance of doubt includes substitute rental vehicle and accommodation costs. Lucky Rentals does not accept any liability for currency exchange rate fluctuations. Vehicle substitution and design Should the vehicle booked be unavailable through unforeseen circumstances, Lucky Rentals reserves the right to substitute an alternative vehicle without prior notification and at no extra cost to the hirer or cancel the booking and refund the hirer all monies paid. Important Lucky Rentals reserves the right to amend these terms and conditions, vehicle specifications and tariffs at any time without prior notice. Lucky Rentals reserves the right to refuse any rental at its own discretion. |