Frequently Asked Questions About Campervan Rentals

All campervans and sleepervans are fully equipped with duvet, sheets, pillows/cases, towels, cutlery, crockery, pots and pans, toaster, kettle, gas kettle and much more.

The Lucky Cruiza and Lucky Charga can be fitted with child seats.

The  Lucky Sleeper and Lucky Cruiza both have automatic transmissions making it easier to drive around New Zealand. The Lucky Charga comes in manual and automatic transmissions.

The Lucky Cruiza and Lucky Charga have separate house batteries, which are independent of the engine battery. This battery charges whilst driving or if plugged into mains power. Using the house battery will not run the engine battery flat. This house battery, depending on usage, can last up to 48 hours without driving or being plugged into mains power. It is recommended that you drive or plug the vehicle in for a charge once a day. Since the engine battery is separate, if you flatten the house battery, you will still be able to start the engine and drive. The Lucky Sleeper does not have a separate battery and therefore caution must be taken on usage when the vehicle is parked, or the vehicle may not engine start.

The Lucky Cruiza has 20 liters, Lucky Sleeper has 10 Liters and the Lucky Charga has 80 Liters in their water tanks. The fresh water tank can be refilled at holiday parks and often a service station when you refuel the vehicle.

The Lucky Cruiza, Lucky Sleeper and Lucky Charga all have a 240 volt fan heater which will only work when plugged into camp site power.

If you are free camping you may use a gas bottle every 10 days with average use.

We always suggest as soon as you know the dates you wish to have your holiday – go online and book. To confirm we only need a NZ$100 deposit and then the balance is due on pick up of your campervan. Very easy. The best way to submit your credit card details are though the secure server bookings page on our website. Or if preferred, just give us a call!

All campervan operators in New Zealand charge by the day, not per 24 hour period. So regardless of the time of collection and return, you will be charged for the day you collect and the day you drop your vehicle off. This is somewhat like a hotel and a rental car company all in one as you can drive and sleep in your vehicle.

Your request will be processed within 24 hours of receiving your booking or we will get in contact with you. If a vehicle is available for the dates you specified, your booking will be finalised and your credit card will be charged a NZ$400 deposit. If a vehicle is not available, we will contact you with a suitable alternative and no payment will be incurred.

We require a credit card for the NZ$100 deposit to secure you booking. Your credit card information is strictly confidential and this is a faster method for securing your booking compared with Cash or Cheque.

Yes. Security of our customer’s credit card is taken very seriously. To ensure your security, all credit card transactions are secured by SSL, which encrypts the credit card number so as to make it unavailable to any other party.

We accept Visa, Master Card, and American Express (Amex). Please note that Visa and Master Card have an additional fee of 2% when used and Amex cards have an additional fee of 5% when used. There is no extra charge for paying in cash.

All credit card transactions will be processed in New Zealand dollars (NZ$). This applies to all bookings made through our website.

To secure a booking we do require a NZ$100 deposit. No reservation will be accepted or guaranteed without a deposit. The deposit can be made in Cash, Cheque or Credit Card.

If you wish to amend or cancel your existing booking, please contact us as soon as possible. This is so we can make sure any extensions are available for you and to reduce the cost to you for cancellations. Simply go to the contact page and make an enquiry, or email info@luckyrentals.co.nz . Please ensure you quote your confirmation number.

No, there is no refund if you return your campervan earlier than the reserved period. However your travel insurance may in some circumstances cover the unused portion.

No, our campervans can be driven with a standard full car licence. License must be in English or an international drivers license is required.

There is no age restriction to hire a campervan from us. The only condition is that you drive on the conditions of your drivers license.

This is dependent on where in the country you intend to travel and over which season. We do not recommend you drive anywhere that requires snow chains, but we do rent them for a small fee for your peace of mind.

We have a minimum hire period of 5 days when collecting and returning the campervan to the same depot. A 10 day minimum hire applies if you plan to return the campervan to a different depot. Please note however that this can change during peak seasons depending on availability.

You can drive anywhere as long as you are not on a beach.

The open road speed limit is 100km/hour but we suggest a comfortable speed for driving your campervan is 90km/hour, especially if you have never driven one before. Should you choose to travel below the speed limit, please show courtesy to other road users by allowing them to pass.

This all depends on how far you travel! Most of our campervans have an average fuel consumption of 10-14 ltrs per 100kms.

Road User Charges (diesel tax) on our diesel vehicles does apply. You will be charged at NZ$5.70 per 100kms when you hire a diesel campervan, such as the Lucky Cruiza and Lucky Charga. The Lucky Sleeper is petrol so does not incur road user charges. If you get our Sure Thing insurance at $20 per day with a zero excess this includes your Road User Charges (in other words you don’t pay diesel tax!).

It is not always necessary to go to a camp ground. It is acceptable to stop on the side of the road or in a bush reserve as long as there are no signs saying “No Parking/Overnight Camping”. Use common sense and courtesy. Please remember to take any rubbish for proper disposal later. Campgrounds usually charge around NZ$10 – $25 per night per person. Lucky Rentals recommends staying at Family Parks – http://www.familyparks.co.nz/

Yes, we supply campground & regional guides as well as comprehensive New Zealand road maps.

It is rare for powered sites to be full at camping parks. The only time it may be a problem is over the Christmas/New Year period continuing to the end of the second week of January and also the first two weeks of February. Bookings may be wise in some of the key tourist centres also.

We have 2 offices in New Zealand located in Auckland and Christchurch. We do offer collection of your campervan anywhere in the New Zealand (outside these two centers) however this incurs an extra fee of $300 or $400 depending on where.

You need to come to our office to collect your vehicle so we can complete the necessary documentation and show you how to use your campervan. The whole process takes about 45 minutes. We offer complimentary transfers to collect you from the airport or your hotel/motel within the airport area.

A complimentary transfer is available to or from your accommodation surrounding the airport or the airport on the day of pick up and drop off of the vehicle in Auckland and Christchurch. The hirer must advise Lucky Rentals of pick up and drop off times one week prior to them occurring to be guaranteed the transfer at a certain time. Please note that complimentary transfers are only available between the hours of 10:00am and 3:00pm however call us if you need something outside these hours and we can usually do it!

We offer 24 hours, 365 days a year pick up. We have a great after hours service so if you need a campervan outside of 8am to 5pm or on a public holiday drop us a line. We are here to help guys!

During the peak summer season, from December to March, it is advisable to pre-book ferry services in advance. We would be happy to arrange this for you before you arrive. Please let us know your preferred crossing date(s) and time(s) and the name and ages of those crossing on the ferry. We can book ferry crossings for you on BlueBridge or Interisalnder so yell out if you need us to!

No, of course we do not charge for this. You shouldn’t rent from a company that would…

Our campervans are supported by Automobile Association (AA) 24-hour emergency breakdown service who are a nationwide network of reputable service agents who will deal with any problems that may arise. We can also authorize you to spend up to NZ$100.00 in emergency repairs so that you can deal with minor matters speedily or when convenient to you, but please produce the receipt when you return from your hire for a refund.

Only if you opt for the Sure Thing insurance cover at an extra $20 per day. It is worth it!

The rental insurance cover restricts the maximum you are liable for in the event of an accident as long as you do not break the rental agreement terms and conditions. It does not cover you for any personal loss or injury. We suggest taking your own personal travel insurance.

You will be liable for up to the amount of your excess towards the repair cost. If the damage is minor, you will only be charged the repair costs and not the entire excess.

Unlike other companies we do not deduct this from your credit card – those big guys really shouldn’t either! We simply require a credit card imprint with the Rental Agreement. If you don’t have a credit card, we require either cash or signed Travelers Cheques in NZ$ as a bond. If there is no loss/damage or any reported incidents, speeding fines or parking tickets, we will send the cash or Travelers Cheques back to you 3 weeks after your hire ends.

The Gambler insurance is included in our rates and this is compulsory. If you are covered by travel insurance you will not need to pay for any additional insurance excess reduction, however you will be liable to pay the excess of NZ$2000 at the time of the incident and then you would need to reclaim this excess from your travel insurer.

In the event that something happens to the campervan and you are not at fault, (either a vehicle accident where someone strikes the vehicle or damage occurs while the vehicle is parked) you are liable for the damage caused to the vehicle until we are able to receive payment for those damages from the third party. Please note that third party insurance is not compulsory in New Zealand!